Terms
Agreement
In order to maintain our system integrity and resources we
expect our customers to act responsibly. When you use any
WEBSITEQ services, in any form, you automatically agree to the
following Conditions.
We reserves the right to suspend or cancel a customer's access
to any or all services we provided when we decide that the
account has been inappropriately used. In short:
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No adult content (Pornography)
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No online gambling
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No Spam, No unsolicited e-mailing
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No Warez, cracks, copyright infringement
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No Server abuse -Any attempt to undermine or cause harm to a
server, or customer, of us is strictly prohibited.
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No Unauthorized use of other people's accounts or computers
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No IRC Chat Rooms - We do not allow clients to install their
own chat rooms of any kind, without approving it with the
Support Team.
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Background Running Programs - Prior approval required for
any programs to run continually in the background.
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NO IRC chat will be approved; FlashChat and MyPHPChat are
two chat apps that have been approved.
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No IRC - We do not allow IRC or IRC bots to be operated on
our servers.
Payment Policies
All accounts are set up on a pre-pay basis. Setup fees are
charged for all new accounts and major account changes. All
pricing is guaranteed for the term of pre-payment. We reserve
the right to change prices at any time, unless other terms have
been agreed upon. The customer is responsible for all money owed
on the account from the time it was established to the time that
the customer notifies us via phone or email for a request for
termination of services. Cancellation Policy -We reserve the
right to cancel service at any time. Any violation of policies
which results in extra costs will be billed to the customer
(i.e. transfer, space etc.) Domain Registration fees are not
refundable at all.
Lawful Purposes - We reserve the right to refuse service to
anyone. Customers may only use our servers for lawful purpose.
Transmission of any material in violation of any Federal, State
or Local regulation is prohibited.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold
us harmless from any and all demands, liabilities, losses, costs
and claims, including reasonable attorney's fees asserted
against us, our agents, our customers, officers and employees,
that may arise or result from any service provided or performed
or agreed to be performed or any product sold by customer, it's
agents, employees or assigns. Customer agrees to defend,
indemnify and hold us harmless against liabilities arising out
of;
(1) any injury to person or property caused by any products sold
or otherwise distributed in connection with our servers; (2) any
material supplied by customer infringing or allegedly infringing
on the proprietary rights of a third party; (3) copyright
infringement and (4) any defective products sold to customer
from our servers. Disclaimer: We will not be responsible for any
damages your business may suffer. We make no warranties of any
kind, expressed or implied for services we provide. We disclaim
any warranty or merchantability or fitness for a particular
purpose. This includes loss of data resulting from delays,
non-deliveries, wrong delivery, and any and all service
interruptions caused by our Web hosting service and our
employees. We reserve the right to revise the policies at any
time. All end-users, resellers and dedicated servers of ours
must adhere to the above policies. Failure to follow any term or
condition will be grounds for immediate account deactivation. In
addition, any website using WebsiteQ eCommerce software must
maintain a hyperlink to "http://www.WebsiteQ.com" in either the
header.asp or footer.asp file(s), which are visible throughout
the majority of the website. If the hyperlink is not found,
WEBSITEQ reserves the right to place the hyperlink on your
website without notice.
BILLING POLICIES AND CYCLES
We offer billing via credit card or debit card charge only. All
initial fees must be paid prior to service setup. These fees
include: - Service setup fees - 1st month service charge Our
billing cycle begins on the day we setup your account, and is
due on that day each month thereafter. All accounts not paid
within 15 days after your due date will be suspended. Suspended
accounts will not be allowed any access to their servers.
WebsiteQ attempts to automatically charge credit card on file
for any past due invoice for current, suspended and cancelled
accounts. Accounts suspended and reactivated must pay all past
due and current amounts and are subject to the following
reactivation fees: - Shared Servers: $39 reactivation fee -
Dedicated Servers: $100 reactivation fee Accounts past due over
30 days cannot be reactivated. You must sign up for new service
and pay the full setup fees associated with the server option
you choose. To cancel your account, you must contact WEBSITEQ
via phone or email with your request. To ensure that you are not
billed for another month of service, you must cancel your
account before your billing cycle due date. All accounts
requesting cancellation are terminated on the last day of your
billing cycle. Note: All billing correspondence [invoices,
notifications, etc] is done via email. It is crucial that you
maintain a current email address with us.
Our online account login enables every customer to:
Update credit card information Update your email address,
billing address, shipping address, etc. View your past and
current order history Print out your invoices We currently
accept payment, in US Dollars only, through the following
sources:
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VISA
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MasterCard
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American Express
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Discover
You can contact our billing department as described on our
contact us page.
Refunds Policy
Refunds are issued at the discretion of the company management
within 30 days period after date of purchase. In your claim,
please include explanation of reasons for a refund and applies
by registered letter mail to WebsiteQ, 411 Hackensack Ave,
Hackensack, NJ 07601 or fax the request to 201-678-9031. This
agreement begins with an initial payment agreement made on this
contract. If, at the time of the request for refund, work has
been completed beyond the amount covered by the initial payment,
the client shall be liable to pay for all work completed at the
hourly rate of $120.00. No portions of refunds are issued for
provided services unless written application is made within 30
days of signing this contract. Customers paying by credit card
expressly agree to have their credit card account billed for
said services.
ADULT MATERIAL POLICY Due to different
cultures, material that is appropriate in some countries may not
be appropriate in others. For this reason and many others, we
maintain a strict "No Adult Material Policy".
WEBSITEQ
defines "Adult Material" as any of the following:
Any photos or videos showing frontal nudity on either
men or women. Any photos or videos showing any sexually explicit
nudity. Any audio clips or text containing sexually explicit
material. We also prohibit the following: Any sites with direct
links to other sites containing such material. Any site engaged
in the sale of sexually explicit items. In addition we reserve
the right to determine what might be considered "sexually
explicit" or "sexually related". If your site contains material
that you are unsure about, please let us know before placing the
order. Why does WEBSITEQ not allow adult material on their
servers?
WEBSITEQ has the privilege of hosting many
family sites including self-help, rehabilitation support groups,
churches, and many others. As one of the world's leading Web
Solutions Providers, we hope our policies will set new standards
in the industry as to what kind of material is "acceptable".